Kontaktinformationen

Contact Information

MOTEXA
Operated by CAR CARRIER INC

Thank you for choosing MOTEXA. If you have any questions regarding your order, product compatibility, shipping, returns, refunds, warranty service, or the MOTEXA MXD-10 Pro automotive diagnostic scanner, please contact our customer service team.

Customer Service

Email: norsaganaydef.ont@gmail.com
Phone: +1 720-224-1179

Customer Service Hours:
Monday–Friday
8:00 AM–12:00 PM
2:00 PM–5:00 PM

Saturday and Sunday: Closed

Messages received outside our normal business hours will be reviewed during the next business day.

Business Information

Legal Business Name: CAR CARRIER INC
Brand / Store Name: MOTEXA

Business Address:
3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States

Website: motexamxd.shop

Order Support

When contacting us regarding an order, please provide your:

  • Order number
  • Full name
  • Email address or telephone number used for the order
  • Brief description of your question or issue

This helps us locate your order and assist you more efficiently.

Product Support

For questions regarding the MOTEXA MXD-10 Pro, including:

  • Vehicle compatibility
  • Diagnostic functions
  • ECU coding
  • Bi-directional / active tests
  • Software updates
  • VCI connection
  • CAN FD / DoIP
  • Product setup
  • Warranty support

please contact our customer service team using the email address or telephone number above.

Where relevant, please include your vehicle brand, model, year, engine type, and the function you wish to use.

Returns and Refunds

For return or refund requests, please contact us before sending the product back.

Our current return address is:

CAR CARRIER INC / MOTEXA Returns
3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States

Please review our Return and Refund Policy for full information regarding eligibility, return shipping costs, defective products, and refund processing.

Shipping Support

We currently serve customers in:

  • Germany
  • Spain
  • Slovakia
  • Croatia
  • Czechia
  • Hungary

Standard shipping is currently free for supported orders.

Our estimated delivery time is generally 7–15 business days.

If you have questions about delivery, tracking, or Cash on Delivery, please contact us.

Cash on Delivery Support

We currently offer Cash on Delivery (COD) for supported orders.

If you need assistance with:

  • Order confirmation
  • Delivery information
  • COD payment
  • COD refund
  • Bank-transfer refund after an approved return

please contact our customer service team.

We will never ask you to provide your online banking password, card PIN, or CVV/CVC security code.

Warranty Support

The MOTEXA MXD-10 Pro includes warranty documentation with the product package.

For warranty-related assistance, please provide your order number and a description of the issue.

Any commercial warranty provided with the product is additional to any mandatory statutory consumer rights that may apply.

Important Notice

MOTEXA is the store and brand name used on this website.

The legal entity operating motexamxd.shop is:

CAR CARRIER INC
3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States