Versand

Shipping Policy

Last Updated: September 17, 2026

Thank you for shopping with MOTEXA.

This Shipping Policy explains our order processing, delivery times, shipping charges, Cash on Delivery service, taxes, customs duties, delivery issues, and other shipping-related information for purchases made through motexamxd.shop.

Our store is operated by:

CAR CARRIER INC
Trading as: MOTEXA
3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States

Email: norsaganaydef.ont@gmail.com
Phone: +1 720-224-1179

Customer Service Hours:
Monday–Friday
8:00 AM–12:00 PM
2:00 PM–5:00 PM

1. Countries We Currently Ship To

We currently accept orders and provide delivery to the following countries:

  • Germany
  • Spain
  • Slovakia
  • Croatia
  • Czechia
  • Hungary

Availability may vary by product or destination.

If your country is not available during checkout, we currently do not offer delivery to that destination.

2. Free Standard Shipping

We currently provide free standard shipping on all orders placed through motexamxd.shop for the supported countries listed above.

Shipping cost: Free

There is no minimum purchase amount required to receive free standard shipping unless otherwise clearly stated during checkout.

We do not add undisclosed shipping, handling, logistics, or carrier charges after the customer places an order.

Google Merchant Center requires shipping costs shown on the website and submitted to Merchant Center to be accurate and consistent. Google 帮助

3. Estimated Delivery Time

Our current estimated delivery time is:

7–15 business days

The estimated delivery period begins after your order is successfully submitted and accepted for processing.

Business days are generally:

Monday through Friday

Saturday, Sunday, and applicable public holidays are not counted as regular order-processing business days.

Delivery estimates are provided in good faith based on normal carrier operations.

4. Order Processing

Orders are processed from Monday through Friday.

Our regular business hours are:

8:00 AM–12:00 PM
2:00 PM–5:00 PM

Orders placed outside our normal business hours may begin processing on the next business day.

Orders are not normally processed on Saturdays or Sundays.

Public holidays may also affect processing time.

5. Delivery Time and Merchant Center

For Google Merchant Center purposes, delivery time consists of:

  • Handling time: the time needed to prepare an order before it is handed to the carrier
  • Transit time: the time the carrier takes to deliver the parcel after pickup
  • Order cut-off time: the time by which an order must be placed to qualify for a particular delivery estimate

Google requires this information to be accurate and consistent with the information displayed on the website. Google 帮助

The customer-facing estimated total delivery time on our store is currently 7–15 business days.

6. Cash on Delivery

We currently offer Cash on Delivery (COD) for supported orders.

No advance online payment is required for eligible COD orders unless otherwise clearly stated before checkout.

Customers pay the confirmed order amount when the parcel is delivered.

Please make sure that:

  • Your full name is correct
  • Your delivery address is complete
  • Your postal code is correct
  • Your telephone number is reachable
  • Someone is reasonably available to receive the package

Incorrect or incomplete information may cause delivery delays.

7. Taxes, VAT, Customs Duties and COD Fees

For orders placed through our store, the displayed order amount includes the applicable charges we have stated as included, including:

  • Applicable VAT
  • Customs duties
  • Standard shipping
  • Cash on Delivery fees
  • Other mandatory delivery-related charges that we have agreed to cover

No hidden mandatory charges should be collected from the customer at delivery.

The total amount payable should be clearly shown before the order is completed.

EU consumer rules require customers to be informed of the total price, including delivery and related charges, before purchase. European Union

8. Local Currencies

Our supported markets may display prices in the following currencies:

  • Germany — EUR
  • Spain — EUR
  • Slovakia — EUR
  • Croatia — EUR
  • Czechia — CZK
  • Hungary — HUF

The final amount shown during checkout is the amount applicable to your order.

9. Order Confirmation

After placing an order, customers should receive an order confirmation through the contact information provided during checkout.

Please review your confirmation carefully.

If you notice an incorrect:

  • Name
  • Address
  • Telephone number
  • Product
  • Quantity

please contact us as soon as possible.

10. Shipping Confirmation and Tracking

Where tracking information is available, we may provide a tracking number or shipment update after the parcel has been dispatched.

Tracking information may require some time to become active after the carrier receives the parcel.

Not all delivery stages may be visible in real time.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please include, where applicable:

  • Street name
  • Building number
  • Apartment or unit number
  • City
  • Region
  • Postal code
  • Country
  • Valid telephone number

We are not responsible for delays caused solely by incorrect or incomplete delivery details supplied by the customer.

However, if you notice an address error, contact us as soon as possible and we will make reasonable efforts to assist before dispatch.

12. Delivery Attempts

The carrier may contact you before or during delivery.

Please keep your telephone available when your parcel is expected.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again
  • Contact the customer
  • Hold the parcel temporarily
  • Return the parcel to the sender

Procedures vary depending on the carrier and destination.

13. Refused Cash on Delivery Orders

If you no longer want an order, please contact us before delivery whenever possible.

Refusing a COD shipment after dispatch may result in the parcel being returned to us.

We do not charge undisclosed penalties for a refused COD delivery.

Any future order restrictions caused by repeated fraudulent or abusive COD orders may be handled on a case-by-case basis.

14. Delayed Shipments

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier delays
  • Customs procedures
  • Public holidays
  • Transportation disruptions
  • Strikes
  • Government restrictions
  • Incorrect customer information
  • Unusually high shipping volumes

If your order has not arrived within the estimated delivery period, please contact us.

We will make reasonable efforts to investigate the shipment.

Under EU consumer rules, where a different delivery time has not been agreed, goods should generally be delivered within 30 days. In your store, you are providing the more specific estimate of 7–15 business days, so that estimate should be kept consistent across the website and Merchant Center. European Union

15. Lost Shipments

If tracking indicates that a parcel may be lost, please contact us.

We may need to open an investigation with the carrier before determining the appropriate resolution.

Where a parcel is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable law, which may include:

  • Replacement
  • Reshipment
  • Refund

16. Damaged Shipments

Please inspect your parcel after delivery.

If the package or product arrives damaged, contact us as soon as reasonably possible.

Please provide:

  • Order number
  • Customer name
  • Description of the damage
  • Photographs of the product
  • Photographs of the shipping package, where available

For verified damaged, defective, or incorrectly supplied products, MOTEXA / CAR CARRIER INC will cover the reasonable return shipping costs and other required return-related costs.

Please see our separate Return and Refund Policy for additional information.

17. Incorrect or Missing Products

If you receive:

  • The wrong product
  • The wrong quantity
  • A package missing essential accessories
  • A product that does not correspond to your confirmed order

please contact us promptly.

We will review the order and arrange the appropriate correction at no additional required cost to the customer where the error is ours.

18. Split Shipments

In some circumstances, items from the same order may be dispatched separately.

If this occurs, you may receive multiple parcels or tracking numbers.

You will not be charged additional standard shipping fees for a split shipment unless this was clearly disclosed and accepted before purchase.

19. Order Changes

If you need to change your shipping information, contact us as soon as possible.

Once an order has been handed to the carrier, we may no longer be able to:

  • Change the delivery address
  • Change the recipient
  • Change the delivery country
  • Cancel shipment

The ability to make changes depends on the current fulfillment status.

20. Order Cancellation

Our store currently provides an online cancellation period of approximately 1 hour after an order is placed.

If you request cancellation after this period but before dispatch, we will make reasonable efforts to cancel the order.

Cancellation cannot always be guaranteed after fulfillment has started.

If an order has already been shipped, you may use our applicable return procedure after receiving the product.

This does not limit statutory EU withdrawal rights.

21. Returns

We offer a 30-day return policy.

For change-of-mind returns or other voluntary returns unrelated to a product defect or our error, the customer is responsible for the direct cost of return shipping.

For:

  • Defective products
  • Damaged products
  • Incorrect products
  • Fulfillment errors

we cover the reasonable return shipping cost.

Please review our Return and Refund Policy for complete details.

22. Delivery to EU Customers

Customers in the European Union retain all mandatory rights provided by applicable EU and national consumer protection laws.

Nothing in this Shipping Policy is intended to reduce or exclude mandatory rights concerning:

  • Delivery
  • Product conformity
  • Withdrawal
  • Refunds
  • Legal guarantees

Where applicable law provides more favorable rights than this policy, the mandatory legal rights will apply.

23. Customer Responsibility

To help ensure successful delivery, customers should:

  • Provide a correct address
  • Provide a valid phone number
  • Review order details before submitting
  • Be available for COD delivery
  • Respond to reasonable carrier contact
  • Notify us promptly about delivery problems

24. Changes to This Shipping Policy

We may update this Shipping Policy when:

  • Delivery carriers change
  • Delivery times change
  • New markets are added
  • Shipping costs change
  • Applicable laws or business practices change

Updates will be posted on this page.

Changes will not retroactively reduce rights relating to orders already placed where prohibited by applicable law.

25. Contact Us

For questions about shipping, delivery, tracking, customs, damaged parcels, or Cash on Delivery, contact:

MOTEXA
Operated by CAR CARRIER INC

3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States

Email: norsaganaydef.ont@gmail.com
Phone: +1 720-224-1179

Customer Service Hours:
Monday–Friday
8:00 AM–12:00 PM
2:00 PM–5:00 PM

Website: motexamxd.shop