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TERMS OF SERVICE

Last Updated: September 17, 2026

Welcome to MOTEXA.

These Terms of Service (“Terms”) govern your access to and use of motexamxd.shop (the “Website”) and your purchase of products offered through the Website.

The Website and online store are operated by:

CAR CARRIER INC
Trading as: MOTEXA
3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States

Email: norsaganaydef.ont@gmail.com
Telephone: +1 720-224-1179

Customer Service Hours:
Monday to Friday
8:00 AM–12:00 PM
2:00 PM–5:00 PM

By visiting our Website, placing an order, or purchasing a product from us, you agree to these Terms together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on the Website.

If you do not agree with these Terms, please do not use the Website or place an order.

1. About MOTEXA

MOTEXA is the commercial brand used on this Website.

The legal entity operating this online store is CAR CARRIER INC.

Our current primary product is the MOTEXA MXD-10 Pro Automotive Diagnostic Scanner and related accessories.

All contractual purchases made through this Website are made with CAR CARRIER INC unless otherwise clearly stated.

2. Eligibility to Purchase

You must have the legal capacity required under the laws applicable to you to enter into a binding purchase contract.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are legally permitted to purchase the product.
You are purchasing the product for lawful use.
You have provided a valid delivery address and reachable telephone number.
You agree to pay the amount shown during checkout when using Cash on Delivery.

We may reject or cancel an order if required by law, if payment or delivery information is invalid, if fraud is suspected, or if fulfillment is not reasonably possible.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, photographs, dimensions, features, compatibility information, accessories, and other information accurately.

However, minor variations may occur due to:

Manufacturing updates
Software updates
Display settings
Regional configuration
Packaging changes
Technical improvements

Material product characteristics shown on the product page will apply to your purchase.

If a product received is materially different from the product ordered, please contact us immediately.

4. MOTEXA MXD-10 Pro

The MOTEXA MXD-10 Pro is an automotive diagnostic device intended for vehicle diagnostics, maintenance support, fault identification, supported service functions, and other functions described on the applicable product page.

Certain functions may depend on:

Vehicle manufacturer
Vehicle model
Model year
Engine or drivetrain configuration
Vehicle control modules
Regional vehicle version
Software version
Network protocol
Manufacturer security restrictions

A feature shown as supported generally does not mean that every feature is available on every vehicle.

Customers should review vehicle compatibility information before purchase where compatibility is important to their intended use.

5. Professional and Responsible Use

Automotive diagnostic tools should be used carefully and responsibly.

Some diagnostic, coding, adaptation, active-test, or programming functions may affect vehicle settings or electronic control systems.

You are responsible for:

Following applicable vehicle manufacturer procedures
Maintaining adequate vehicle battery voltage when required
Using compatible cables and adapters
Avoiding interruption during programming or coding
Creating backups where supported and appropriate
Using the product only for lawful diagnostic and repair purposes

The product must not be used to unlawfully disable, defeat, circumvent, or interfere with legally required emissions, safety, security, anti-theft, odometer, or regulatory systems.

Where a procedure requires professional knowledge, we recommend that it be carried out by a qualified automotive technician.

6. Vehicle Compatibility

We aim to provide broad vehicle coverage, but compatibility may vary.

Before purchasing, customers may contact us if they need confirmation regarding a specific:

Brand
Model
Year
Engine
Function
Diagnostic protocol

Software support may change as vehicle manufacturers update their systems.

Compatibility information is provided in good faith based on currently available product information.

7. Prices

All prices are displayed in the currency applicable to the relevant market.

Our current supported market currencies include:

Germany — EUR
Spain — EUR
Slovakia — EUR
Croatia — EUR
Czechia — CZK
Hungary — HUF

The price displayed at checkout is the price applicable to your order unless a clear error has occurred.

Where we state that taxes, duties, standard shipping, or Cash on Delivery charges are included, customers will not be required to pay undisclosed mandatory charges relating to those items.

Google requires merchants to clearly disclose the full cost and payment conditions before purchase. Google 帮助

8. Taxes, VAT, Customs Duties and Fees

For markets where the Website states that the price includes taxes and import-related charges, the displayed order price includes the applicable:

VAT
Customs duties
Standard delivery charges
Cash on Delivery fees

There should be no undisclosed mandatory charges collected from the customer at delivery.

If a courier requests an unexpected charge that was not disclosed during checkout, please contact us before making the payment where reasonably possible.

9. Cash on Delivery

We currently offer Cash on Delivery (COD) in supported markets.

No advance payment is required for a valid COD order unless otherwise clearly stated before checkout.

The customer agrees to pay the confirmed order amount when the parcel is delivered.

Customers must provide:

Correct delivery information
A valid telephone number
Reasonable availability for delivery

Cash on Delivery is considered a valid payment method for an online store under Merchant Center requirements where the purchase can be completed through a secure checkout. Google 帮助

10. Order Confirmation

After placing an order, you may receive an electronic order confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has already been shipped.

A binding sales contract is formed in accordance with applicable law when we accept and process the order for fulfillment.

For EU distance contracts, required contractual information must be provided to consumers in a durable format such as email no later than delivery. European Union

11. Order Verification

For Cash on Delivery orders, we may contact the customer to verify:

Name
Address
Telephone number
Order contents
Delivery availability

Verification is intended to reduce delivery errors and fraudulent orders.

We will not ask customers for online banking passwords, PINs, CVV/CVC codes, or unnecessary financial credentials.

12. Order Cancellation

Customers may cancel eligible unshipped orders.

Our online cancellation window may allow cancellation within 1 hour after placing the order.

If you request cancellation after this period but before shipment, we will make reasonable efforts to cancel the order.

Once an order has already been shipped, cancellation may no longer be technically possible. Customers may instead exercise applicable return or statutory withdrawal rights after delivery.

Nothing in this section limits any mandatory cancellation or withdrawal rights provided by applicable law.

13. Shipping

We currently provide free standard shipping to supported sales countries.

Our current supported markets include:

Germany
Spain
Slovakia
Croatia
Czechia
Hungary

Orders are generally processed on business days.

Business days are Monday through Friday.

Saturday, Sunday, and applicable public holidays are not regular processing days.

Estimated delivery is generally approximately 7–15 business days, unless a different estimate is clearly shown on the product page or at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Please review our separate Shipping Policy for full delivery information.

14. Delivery

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that:

Street name is correct
Building or apartment number is included where applicable
Postal code is correct
Telephone number is reachable

If delivery cannot be completed because customer-provided information is materially incorrect or incomplete, please contact us so we can determine whether redelivery is possible.

15. Risk of Loss

For consumer purchases, risk relating to the goods transfers in accordance with applicable consumer law.

For EU consumers, mandatory consumer rules governing delivery and transfer of risk will apply regardless of any conflicting wording in these Terms.

16. Inspection After Delivery

Please inspect the product after receiving it.

If the product:

Is damaged
Is defective
Is incomplete
Is the wrong item
Is materially different from the order

please contact our customer service team as soon as reasonably possible.

Providing photographs of the product and packaging may help us investigate shipping damage or fulfillment errors.

17. Returns

We offer a 30-day return policy subject to our Return and Refund Policy.

The return period begins when the applicable product has been delivered, or where an order is delivered in separate shipments, when the last relevant product has been delivered.

Our return policy covers both defective items and general returns such as change-of-mind returns, subject to the applicable conditions.

Google Merchant Center requires return policies to clearly state the return period, method, fees and refund procedure. Google 帮助

18. EU Right of Withdrawal

Consumers located in the European Union generally have a statutory right to withdraw from an online purchase within at least 14 days after delivery, without needing to provide a reason.

Our 30-day commercial return policy provides a longer period and does not reduce statutory EU withdrawal rights.

If mandatory consumer law provides you with more favorable rights than these Terms, the mandatory consumer law applies. European Union

19. Return Shipping Costs

For change-of-mind or voluntary returns unrelated to a product defect, shipping damage or our fulfillment error, the customer is responsible for the direct return shipping cost unless applicable law provides otherwise.

For products that are:

Defective
Damaged on arrival
Incorrectly supplied
Materially non-conforming

we will bear reasonable return shipping costs where required under applicable law or our published Return and Refund Policy.

There is currently no restocking fee.

20. Refunds

Approved refunds are normally processed within 5–10 business days after the returned product has been received and inspected.

If mandatory consumer law requires reimbursement sooner, the statutory deadline will apply.

For statutory EU withdrawals, reimbursement will be provided within the legally required period, subject to any lawful right to withhold reimbursement until the goods are received or evidence of return shipment is provided.

21. Refunds for Cash on Delivery Orders

Cash on Delivery refunds are processed by bank transfer.

After a return has been received and approved, we may securely request the bank information reasonably necessary to issue the refund.

We will not request:

Bank card PIN
CVV/CVC
Online banking password
Account login credentials

Customers should never send such information by email.

22. Statutory Legal Guarantee

EU consumers benefit from mandatory legal rights where consumer goods are defective or do not conform to the sales contract.

EU consumers generally benefit from at least a two-year legal guarantee for consumer goods.

Any commercial warranty or warranty card supplied with the MOTEXA MXD-10 Pro is additional to statutory consumer rights and does not replace or restrict them.

The EU harmonised legal guarantee notice becomes mandatory from 27 September 2026, so you should also add that notice separately to your store before that date. European Union

23. Commercial Warranty

Where the MOTEXA MXD-10 Pro includes a commercial warranty card, the applicable warranty conditions are provided with the product or made available separately.

A commercial warranty is voluntary and is additional to statutory rights.

If commercial warranty terms conflict with mandatory consumer law, mandatory consumer law prevails.

24. Software and Updates

The MOTEXA MXD-10 Pro may include software, firmware or downloadable updates.

Availability, frequency and content of updates may vary by product version, market and vehicle coverage.

Software updates may:

Add supported vehicles
Improve compatibility
Fix software issues
Improve diagnostic functions
Add or modify features

Unless expressly stated otherwise, software availability is subject to technical feasibility and applicable product terms.

25. Software Licences

Software supplied with the product is licensed, not sold, except where applicable law provides otherwise.

Customers may not, except where permitted by law:

Copy software for unauthorized distribution
Sell unauthorized software copies
Circumvent software access restrictions
Modify software for unlawful purposes
Misuse diagnostic databases

Any applicable third-party software licences remain subject to their own licence terms.

26. Intellectual Property

The Website and its original content, including where applicable:

MOTEXA trademarks
Logos
Product photographs
Product graphics
Text
Website design
Software interfaces
Manuals
Promotional content

are protected by applicable intellectual property laws.

Nothing in these Terms transfers intellectual property ownership to the customer.

27. Third-Party Trademarks

Vehicle manufacturer names, logos and trademarks that may be referenced for compatibility purposes belong to their respective owners.

References to automotive brands are intended to identify vehicle compatibility and do not imply sponsorship, endorsement, affiliation or ownership unless expressly stated.

28. Accuracy of Website Information

We aim to keep product and business information accurate.

We may correct:

Typographical errors
Incorrect technical descriptions
Obvious pricing errors
Outdated compatibility information
Formatting errors

If a material error affects an order already placed, we will contact the customer before proceeding where required.

We will not intentionally substitute a materially different product without customer consent.

29. Pricing Errors

If an obvious pricing or technical error occurs, we may cancel the affected order before fulfillment.

If any amount has already been paid, it will be refunded in accordance with applicable law.

For COD orders, no payment will be collected for a properly cancelled order.

30. Product Availability

Products may become unavailable due to:

Inventory changes
Supplier constraints
Product updates
Regional restrictions

We reserve the right to limit quantities or discontinue products, subject to existing contractual obligations.

31. Prohibited Use of the Website

You may not use the Website:

For unlawful purposes
To commit fraud
To transmit malicious software
To interfere with Website security
To scrape or copy content unlawfully
To impersonate another person
To submit false order information
To interfere with other customers

We may restrict access where necessary to protect the Website, customers or our legal interests.

32. Prohibited Product Use

The MOTEXA MXD-10 Pro must not be used for unlawful activities.

This includes unlawful use intended to:

Manipulate odometers
Bypass anti-theft protections
Disable legally required emissions controls
Disable legally required safety systems
Access vehicles without authorization
Circumvent manufacturer security controls unlawfully

Customers are responsible for complying with applicable automotive, safety, emissions, cybersecurity and repair laws.

33. Customer Accounts

If customer accounts are available, you are responsible for safeguarding your account credentials.

Please notify us if you believe your account has been accessed without authorization.

We may suspend accounts reasonably suspected of fraud, abuse or unauthorized access.

34. Privacy and Personal Data

Personal information is processed in accordance with our Privacy Policy.

We only request information reasonably necessary to:

Process orders
Deliver products
Provide customer support
Process returns
Prevent fraud
Meet legal obligations

We do not require customers to provide unnecessary sensitive financial credentials.

Google also requires merchants to collect personal information responsibly and securely. Google 帮助

35. Website Security

Our checkout is provided through Shopify and uses secure technology intended to protect customer information.

Customers should use secure devices and networks when placing orders.

We cannot guarantee that internet communications are completely free of security risk.

36. Third-Party Services

The Website may rely on third-party providers for:

Shopify hosting
Shipping
Analytics
Customer communication
Fraud prevention
Order processing
Website functionality

Use of third-party services may also be subject to their respective terms and privacy policies.

37. External Links

Our Website may contain links to third-party websites.

We are not responsible for third-party website content, availability or practices unless required by applicable law.

A link does not automatically mean that we endorse the third party.

38. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

In particular, nothing in these Terms limits mandatory consumer rights relating to:

Defective goods
Product safety
Fraud
Personal injury caused by negligence where legally applicable
Statutory guarantees
Mandatory withdrawal rights

To the maximum extent permitted by law, we are not responsible for losses caused by misuse of diagnostic equipment, unauthorized vehicle modifications, failure to follow instructions or procedures performed contrary to vehicle manufacturer requirements.

39. No Exclusion of EU Consumer Rights

If you are a consumer residing in the European Union, nothing in these Terms deprives you of the mandatory protections provided by the law of your country of residence.

Any clause that conflicts with mandatory EU or national consumer law will apply only to the extent legally permitted.

40. Force Majeure

We will not be responsible for delays caused by events outside our reasonable control, such as:

Natural disasters
Severe weather
Carrier disruptions
Strikes
Government restrictions
Customs interruptions
War or civil disturbance
Major network outages

We will make reasonable efforts to minimize disruption.

This provision does not limit mandatory consumer rights concerning delivery or refunds.

41. Changes to These Terms

We may update these Terms from time to time.

Changes will apply prospectively from the date the updated Terms are published, unless applicable law requires otherwise.

Terms applicable to an existing order will not be changed retroactively in a way that unlawfully reduces customer rights.

42. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

43. Governing Law

These Terms are governed by the laws applicable to CAR CARRIER INC, subject to mandatory consumer protection rules.

For consumers residing in the European Union, this choice of law does not deprive you of mandatory protections available under the laws of your country of habitual residence.

Nothing in these Terms restricts a consumer's right to bring a claim before a court that has jurisdiction under applicable consumer law.

44. Entire Agreement

These Terms, together with our:

Privacy Policy
Shipping Policy
Return and Refund Policy
Product-specific warranty terms
Order confirmation

form the terms applicable to purchases made through the Website.

If a product-specific written term conflicts with a general term, the more specific term will apply unless mandatory law provides otherwise.

45. Contact Information

Questions regarding these Terms may be sent to:

MOTEXA
Operated by CAR CARRIER INC

3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States

Email: norsaganaydef.ont@gmail.com
Phone: +1 720-224-1179

Customer Service Hours:
Monday–Friday
8:00 AM–12:00 PM
2:00 PM–5:00 PM

Website: motexamxd.shop