Widerrufsrecht

Return and Refund Policy

Last updated: September 17, 2026

Thank you for shopping with MOTEXA. This Return and Refund Policy explains your rights and our procedures for returns, refunds, cancellations, defective products, damaged shipments, and Cash on Delivery (COD) orders.

This policy applies to purchases made through motexamxd.shop, including the MOTEXA MXD-10 Pro Automotive Diagnostic Scanner.

Our store is operated by:

CAR CARRIER INC
3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States

Email: norsaganaydef.ont@gmail.com
Phone: +1 720-224-1179

Customer Service Hours:
Monday to Friday
8:00 AM–12:00 PM
2:00 PM–5:00 PM

1. 30-Day Return Policy

We offer a 30-day return period.

The 30-day return period begins on the day you, or a third party designated by you, receives the product. If products from the same order are delivered separately, the return period begins when the last item in the order is delivered.

To qualify for a return, you must notify us of your decision to return the product within this 30-day period.

This 30-day commercial return policy provides additional protection and does not reduce any mandatory consumer rights available under applicable European Union or national consumer protection laws.

2. EU Right of Withdrawal

Customers located in the European Union have the statutory right to withdraw from an online purchase within at least 14 days after receiving the goods, without providing a reason.

Our voluntary 30-day return policy extends this period.

During the statutory withdrawal period, customers may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics, and functionality.

If the product has been handled beyond what is reasonably necessary for such inspection and this causes a reduction in value, we may deduct an appropriate amount from the refund where permitted by applicable law.

Nothing in this policy limits or excludes statutory EU consumer rights.

3. Return Conditions

For returns made under our 30-day return policy, please return the product together with:

The MOTEXA MXD-10 Pro diagnostic device
VCI or diagnostic adapter supplied with the order
Cables, adapters and other included accessories
User manuals and warranty documentation
Any other items originally included in the package

Where reasonably possible, please return the product in its original packaging.

Products returned during the additional commercial return period after the statutory EU withdrawal period should not show damage caused by misuse, modification, improper installation, deliberate damage, or use inconsistent with the product instructions.

Normal inspection of the product does not automatically make it ineligible for return.

4. How to Request a Return

To request a return, contact us at:

Email: norsaganaydef.ont@gmail.com
Phone: +1 720-224-1179

Please provide:

Order number, customer name, email address or telephone number used for the order, and the product you wish to return.

For damaged, defective, incorrect, or incomplete orders, photographs or other information may be requested to help us resolve the issue quickly.

For ordinary withdrawal or change-of-mind returns within the applicable withdrawal period, you are not required to provide a reason.

After contacting us, we will provide the appropriate return instructions.

Please do not send a return to an address different from the return address provided by our customer service team.

Requesting return instructions does not limit any statutory right of withdrawal that may apply to you.

5. Return Shipping Costs

Change of Mind / Voluntary Returns

If you return a product because you changed your mind, ordered the wrong product, or otherwise return a product for reasons unrelated to a defect, shipping damage, or our error, you are responsible for the direct cost of returning the product.

We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your refund has been completed.

There is no restocking fee.

Defective, Damaged or Incorrect Products

If the product:

Arrives damaged
Is defective
Is materially different from the product ordered
Is missing essential components
Is the wrong item due to our fulfillment error

CAR CARRIER INC / MOTEXA will bear the reasonable return shipping costs and other required return-related costs.

Please contact us before returning a defective, damaged, or incorrect product so we can provide appropriate return instructions.

6. Damaged Packages

Please inspect your order after delivery.

If the package or product appears damaged, contact us as soon as reasonably possible and provide your order number and, where available, photographs of the packaging and product.

We will review the issue and arrange an appropriate remedy, which may include replacement, repair, return, or refund depending on the circumstances and applicable law.

7. Defective Products and Legal Guarantee

Customers purchasing goods in the European Union benefit from the applicable statutory legal guarantee for goods that are defective, not as described, or do not function as reasonably expected.

EU consumers generally benefit from a minimum two-year legal guarantee from the date the goods are received, subject to applicable national law. This may entitle the customer to repair, replacement, price reduction, or refund where legally applicable. European Union

Any commercial warranty or warranty card supplied with the MOTEXA MXD-10 Pro is additional to, and does not replace or restrict, your statutory legal guarantee rights.

8. Refunds

Once a returned product is received, we will inspect the return and notify you regarding the refund.

We normally process approved refunds within 5–10 business days after receiving and inspecting the returned product.

Where mandatory consumer law requires an earlier deadline, the applicable statutory deadline will take precedence.

For EU statutory withdrawals, reimbursement will be made without undue delay and no later than the legally required deadline. Where permitted by law, we may withhold reimbursement until we have received the returned product or you have provided evidence that the product has been sent back, whichever occurs first.

There is no refund processing fee or restocking fee.

9. Original Shipping Costs

Standard shipping from MOTEXA is currently provided free of charge in the markets we serve.

If an order includes a paid optional delivery method in the future, any refund of outbound delivery costs will be handled in accordance with applicable consumer law.

Where EU withdrawal rights apply, any amount paid for the least expensive standard delivery option will be reimbursed where required by law.

Additional costs resulting from a customer's voluntary choice of a more expensive delivery method do not have to be refunded where permitted by law.

10. Cash on Delivery (COD) Refunds

Orders placed using Cash on Delivery (COD) are refunded by bank transfer.

After the return has been received and approved, we will contact you securely to obtain the bank information reasonably required to process your refund.

The customer will not be charged a refund processing fee.

We will never ask you to provide a bank card PIN, CVV/CVC security code, online banking password, or other login credentials.

For COD orders, the customer agrees to receive the refund by bank transfer as an alternative to cash reimbursement.

11. Taxes, Duties and COD Charges

The purchase price displayed for your order includes the applicable charges that we have stated as included at checkout, including:

Applicable VAT
Customs duties where applicable
COD charges
Standard shipping

Customers should not be required to pay undisclosed mandatory charges at delivery.

If you believe you were incorrectly charged an additional mandatory fee relating to your order, please contact us immediately.

12. Order Cancellation

Orders that have not yet been shipped may be cancelled through the available cancellation function or by contacting us.

Our current online cancellation window is 1 hour after the order is placed.

If you contact us after this period but before shipment, we will make reasonable efforts to cancel the order; however, cancellation cannot be guaranteed once fulfillment has begun.

If an order has already been shipped, you may use the applicable return or withdrawal procedure after delivery.

This section does not restrict statutory cancellation or withdrawal rights available under applicable law.

13. Exchanges

If you received a defective, damaged, or incorrect product and would prefer a replacement instead of a refund, please contact us.

Replacement availability depends on inventory.

Where applicable consumer law gives you the right to repair or replacement, we will provide the appropriate remedy without additional charge as required by law.

14. Return Address

Unless our customer service team provides different instructions for a specific return, our business return address is:

CAR CARRIER INC / MOTEXA Returns
3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States

Customers should contact us before shipping a return so that the return can be properly identified and processed.

For defective, damaged, incorrect, or legally non-conforming products, please contact us before paying return postage because return shipping costs may be covered by us.

15. Refused or Undeliverable COD Orders

Please provide a complete and accurate delivery address and a valid telephone number when placing a Cash on Delivery order.

If a parcel cannot be delivered because the address or telephone information supplied by the customer is incorrect or incomplete, please contact us so we can determine whether redelivery is available.

We do not charge undisclosed penalties for unsuccessful delivery attempts.

16. Refund Delays

If we have confirmed that a refund has been issued but you have not received it, please first check with your bank.

Bank transfer processing times may vary depending on the customer's financial institution and country.

If the expected processing period has passed, contact:

norsaganaydef.ont@gmail.com

and include your order number.

17. Statutory Consumer Rights

This Return and Refund Policy is intended to supplement, not replace, mandatory consumer rights.

Where the consumer protection laws of Germany, Spain, Slovakia, Croatia, Czechia, Hungary, or another applicable jurisdiction provide the customer with rights that are more favorable than this policy, those mandatory rights will apply.

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

18. Contact Us

For questions about returns, refunds, cancellations, damaged orders, product defects, or your statutory consumer rights, contact:

MOTEXA
Operated by CAR CARRIER INC

3903 N Spring Branch Ct
Springfield, MO 65803-7161
United States